Privacy Policy
Last Updated: July 7, 2025
Marivelleo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marivelleo.com and use our online masterclass platform.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Enroll in masterclasses
- Subscribe to newsletters
- Contact our support team
- Participate in surveys or promotions
This information may include:
- Full name
- Email address
- Phone number
- Billing and payment information
- Profile photograph
- Educational background and interests
- Communication preferences
1.2 Automatically Collected Information
When you access our platform, we automatically collect certain information about your device and usage patterns:
- IP address and geolocation data
- Browser type and version
- Operating system
- Device identifiers
- Referral URLs
- Pages viewed and time spent
- Course progress and completion data
- Video viewing statistics
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use collected information for the following purposes:
- Providing and maintaining platform services
- Processing enrollments and payments
- Delivering masterclass content and materials
- Personalizing your learning experience
- Sending administrative notifications and updates
- Responding to inquiries and support requests
- Analyzing platform performance and user behavior
- Improving content quality and course offerings
- Detecting and preventing fraud or security threats
- Sending marketing communications (with your consent)
- Complying with legal obligations
3. Information Sharing and Disclosure
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing
- Video hosting and streaming
- Email delivery and communications
- Analytics and performance monitoring
- Cloud storage and infrastructure
- Customer support tools
These providers are contractually obligated to protect your information and use it only for specified purposes.
3.2 Instructors and Content Creators
When you enroll in a masterclass, we may share relevant information with the instructor, including your name, progress, and participation data, to facilitate effective teaching and interaction.
3.3 Legal Requirements
We may disclose your information when required by law, legal process, or governmental request, or to:
- Protect our rights and property
- Prevent illegal activities or fraud
- Ensure user safety
- Respond to emergencies
3.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
3.5 With Your Consent
We may share information for purposes not described in this policy with your explicit consent.
4. Data Retention
We retain your personal information for as long as necessary to:
- Provide services you have requested
- Maintain your account
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we securely delete or anonymize it according to our data retention policies.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
5.1 Access and Portability
You may request a copy of the personal information we hold about you in a structured, commonly used format.
5.2 Correction
You can update or correct inaccurate information through your account settings or by contacting us.
5.3 Deletion
You may request deletion of your personal information, subject to legal retention requirements and legitimate business purposes.
5.4 Restriction and Objection
You can request restriction of processing or object to certain uses of your information, including marketing communications.
5.5 Withdrawal of Consent
Where processing is based on consent, you may withdraw that consent at any time without affecting prior processing.
5.6 Exercising Your Rights
To exercise any of these rights, please contact us at info@marivelleo.com or write to us at Cnr Orpen & Letaba Rd Shop M27, The Glen Shopping Centre, Gleneagles, Johannesburg South, 2190, South Africa. We will respond to your request within a reasonable timeframe.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and monitoring
- Employee training on data protection
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
As an international platform serving learners worldwide, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy determinations.
8. Children's Privacy
Our platform is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.
9. Third-Party Links
Our platform may contain links to external websites, social media platforms, or third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
10. Marketing Communications
With your consent, we may send promotional emails about new masterclasses, special offers, and platform updates. You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Adjusting preferences in your account settings
- Contacting us directly
Opting out of marketing does not affect transactional or administrative communications.
11. Automated Decision-Making
We may use automated systems to analyze user behavior and personalize content recommendations. You have the right to request human review of automated decisions that significantly affect you.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy regularly. Continued use of our platform after changes constitutes acceptance of the updated policy.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Marivelleo
Email: info@marivelleo.com
Phone: +27844647710
Address: Cnr Orpen & Letaba Rd Shop M27, The Glen Shopping Centre, Gleneagles, Johannesburg South, 2190, South Africa
14. Your Consent
By using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.