Privacy Policy

Last Updated: July 7, 2025

Marivelleo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marivelleo.com and use our online masterclass platform.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Enroll in masterclasses
Subscribe to newsletters
Contact our support team
Participate in surveys or promotions

This information may include:

Full name
Email address
Phone number
Billing and payment information
Profile photograph
Educational background and interests
Communication preferences

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information about your device and usage patterns:

IP address and geolocation data
Browser type and version
Operating system
Device identifiers
Referral URLs
Pages viewed and time spent
Course progress and completion data
Video viewing statistics

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use collected information for the following purposes:

Providing and maintaining platform services
Processing enrollments and payments
Delivering masterclass content and materials
Personalizing your learning experience
Sending administrative notifications and updates
Responding to inquiries and support requests
Analyzing platform performance and user behavior
Improving content quality and course offerings
Detecting and preventing fraud or security threats
Sending marketing communications (with your consent)
Complying with legal obligations

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

Payment processing
Video hosting and streaming
Email delivery and communications
Analytics and performance monitoring
Cloud storage and infrastructure
Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Instructors and Content Creators

When you enroll in a masterclass, we may share relevant information with the instructor, including your name, progress, and participation data, to facilitate effective teaching and interaction.

3.3 Legal Requirements

We may disclose your information when required by law, legal process, or governmental request, or to:

Protect our rights and property
Prevent illegal activities or fraud
Ensure user safety
Respond to emergencies

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

3.5 With Your Consent

We may share information for purposes not described in this policy with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to:

Provide services you have requested
Maintain your account
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

You may request a copy of the personal information we hold about you in a structured, commonly used format.

5.2 Correction

You can update or correct inaccurate information through your account settings or by contacting us.

5.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business purposes.

5.4 Restriction and Objection

You can request restriction of processing or object to certain uses of your information, including marketing communications.

5.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time without affecting prior processing.

5.6 Exercising Your Rights

To exercise any of these rights, please contact us at info@marivelleo.com or write to us at Cnr Orpen & Letaba Rd Shop M27, The Glen Shopping Centre, Gleneagles, Johannesburg South, 2190, South Africa. We will respond to your request within a reasonable timeframe.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments
Access controls and monitoring
Employee training on data protection

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

As an international platform serving learners worldwide, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy determinations.

8. Children's Privacy

Our platform is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

9. Third-Party Links

Our platform may contain links to external websites, social media platforms, or third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Marketing Communications

With your consent, we may send promotional emails about new masterclasses, special offers, and platform updates. You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in emails
Adjusting preferences in your account settings
Contacting us directly

Opting out of marketing does not affect transactional or administrative communications.

11. Automated Decision-Making

We may use automated systems to analyze user behavior and personalize content recommendations. You have the right to request human review of automated decisions that significantly affect you.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy regularly. Continued use of our platform after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Marivelleo

Email: info@marivelleo.com

Phone: +27844647710

Address: Cnr Orpen & Letaba Rd Shop M27, The Glen Shopping Centre, Gleneagles, Johannesburg South, 2190, South Africa

14. Your Consent

By using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.